Customer Testimonials

Customer Testimonials

“I can’t believe what a wonderful job you all have done!  Our old oil furnace was dripping 2-1/2 gallons of water a day!  Then,  Al came out, looked at the job, ordered parts, sent Ed and Will to do a masterful job and guess what?  Not a drop of water since then.  I can’t tell you how happy that makes me every morning.  You are the best!  All my thanks”.

The following testomonials come from written notes and letters as well as telephone calls.  These are updated bi-weekly.

5/25/10 -  Per our telcon I just wanted to write a short note to let you know how pleased we were with the work done for us by Jet Plumbing during May.  From the work Rodney did in replacing toilets to the outdoor work of Jake, Pappy and Bill to locate and repair an underground leak, the work was handled professionally.  Most importantly for us was the way the Jet folks approached the work.  One would expect a plumbing company to have competent plumbing staff.  Jet staff however, in addition to being highly professional were extemely courteous and friendly.  They kept us well informed of progress day-to-day and always maintained the worksite in a neat and safe manner.  
We have had Jet out on smaller jobs over the years and will certainly continue to call Jet when we have a need for plumbing services in the future.  Thanks.  Cheers!   
George & Susan J. – Reno

4/7/10 – Erma called to let us know that “Rodney did a great job and made her very happy.”
Erma M. – Reno

3/30/10 – Tanya called Jet to let us know how great we are.  She said, “I work for a bank and was told to call Jet Plumbing.  That they would take care of me.”  Tanya said, “you come highly recommended.”  She added, “Rodney did a great job and put her mind at ease.”
Tayna V. – Reno 

3/30/10 – Jason was good, very clean, prompt and professional.  He did an awsome job in a timely manner.”
Jim F. – Reno

2/26/10 – “Rick is just a grat guy and very honest & professional.  He did a wonderful job and I love Rick and Jet Plumbing.”
Tracie D. – Sparks

1/9/10 – “Your company recently completed intalling a replacement water line at my home.  I am writing to thank you for the outstanding work your employees did.  The work was not only completed on time and in accordance with the contract but went way beyond what I had hoped for.  In my work as well as my personal life I have been associated with many construction companies and have never seen any company perform with such close attention to doing things right. I am particularly pleased to know now where I can call an organization that can be relied upon in an emergency.
Robert G. – Sparks

12/10/09 – “Thanks to the entire staff for all the help during the freeze.  All the property managers in the office said we really saved the day for them.  From the dispatchers to the technicians, everyone was great.”
Terry D. – Reno

12/3/09 -  “I just wanted to send a quick note saying Thank You for the wonderful job you did on my sewer drain.  I had another company here in July who said they ran a camera down our line and that our drain was collapsed at the street and for them to fix it was about $8000.00.  I called JET and after cleaning our line ran a camera down it and found the sewer line to be in great shape all the way to the city’s main.  You saved me over $7600.00!  I guarantee that if we ever have a problem again, you will be the first one I call.”
Julie M. - Reno

12/3/09  -  “Jason did a great job and was very professional, courtous and efficient.  When she needs more work done she will call and ask for Jason.”
Carole D. – Carson City

12/1/09 -   “I had to call and let you know.  I was so impressed with Bill’s work, he did a great job.  After using several other plumbers in the area, Bill was the first to clean up after himself.  He made her very comfortable and will call JET again when she needs a plumber.”
Joan U. – Reno 

11/30/09  -  “Rodney was very professional and informative.  He saved me a lot of time and money compaired to the other guys.”
Paul G. – Reno

11/30/09  –  ”Jody was great and made me feel much better.  JET should be very proud to have such a great technician working  for them.”
Mark N. – Carson City

11/25/09 – “We would like to tell you how efficient, helpful and knowledgeable Tommy is in demonstrating his skills and your related services.  He answered our questions and estimated the jobs….. and as of this morning he already arrrainged an experienced technician to come out and help us.  He also gave us good advise on our kitchen remodel and bathroom plumbing.”
Thomas F. – Reno 

11/6/09 -  “We had another company out to my home and they couldn’t get the line open.  They told me I didn’t have a clean-out and they would send someone else to try to get the line open but no one ever called or came back out.  Herm arrived, found a clean-out and was able to get the line cleared.  I will never use anyone but JET again”.
Patrick W. – Reno 

10/28/09 -  “JET employees are so friendly, professional and honest.  I used “blank blank” a few weeks ago and they were shysters.  I will always use JET and have already refered you to some of my daycare clients.”
Debbie R. –  Reno

Dee Dee Gray   –    Reno
“Just a quick note to acknowledge the great job Juan Ibarra did on Monday of this week.  Juan was prompt, courteous and very knowledgeable.  I appreciated his tenacity in checking everything at the end to ensure that there were no leaks.  I will recommend Jet to others if the opportunity arises and we will continue to use Jet in the future.  Thank you”.
LaVonne Brooks   –   Reno
“Paul did a great job and also put my worried mind at ease.  I just love Paul and Jet Plumbing!  I will recommend Jet Plumbing to everyone I know”.
Mrs. Paulsen   –   Carson City
“We are writing this letter of appreciation for Brad Davenport who has provided services for our home’s plumbing needs on two separate occasions.  In the age of competitive contractors, it is rare to find an individual who has such great compassion for his work.  He demonstrates what true professionalism and honesty an individual in this profession requires.  We would appreciate if you could acknowledge his continued great work and dedication to his profession.  We would recommend Brad for any plumbing job”.
The Gonzalez’   –   Sparks
“Dear Mr. Walker,I want you to know you have the greatest group of people working for you.  From the receptionist to the installers, they are all phenomenal. To make a long story short, I needed a new garbage disposal.  I called your company at 10:00 am Tuesday and they called me right back, stating they could have a plumber at my house right away.  I was thrilled.  I left work and arrived at my home with the plumber waiting.  He had my disposal in and I was back to work in an hour.  Your people have always given us excellent service.  All your plumbers have been courteous, kind, honest and on time.  I’m a person who thrives on excellent customer service.  I couldn’t ask for better service.  Thank you so much!  Thanks again.  You have a customer for life.”
Joan Swickard   –   Sparks

“I can’t believe what a wonderful job you all have done!  Our old oil furnace was dripping 2-1/2 gallons of water a day!  Then,  Al came out, looked at the job, ordered parts, sent Ed and Will to do a masterful job and guess what?  Not a drop of water since then.  I can’t tell you how happy that makes me every morning.  You are the best!  All my thanks”.
Dee Dee G.   -  Reno

“We are writing this letter of appreciation for Brad Davenport who has provided services for our home’s plumbing needs on two separate occasions.  In the age of competitive contractors, it is rare to find an individual who has such great compassion for his work.  He demonstrates what true professionalism and honesty an individual in this profession requires.  We would appreciate if you could acknowledge his continued great work and dedication to his profession.  We would recommend Brad for any plumbing  job”.
The Gonzalez’   –   Sparks

“Dear Mr. Walker, I want you to know you have the greatest group of people working for you.  From the receptionist to the installers, they are all phenomenal. To make a long story short, I needed a new garbage disposal.  I called your company at 10:00 am Tuesday and they called me right back, stating they could have a plumber at my house right away.  I was thrilled.  I left work and arrived at my home with the plumber waiting.  He had my disposal in and I was back to work in an hour.  Your people have always given us excellent service.  All your plumbers have been courteous, kind, honest and on time.  I’m a person who thrives on excellent customer service.  I couldn’t ask for better service.  Thank you so much!  Thanks again.  You have a customer for life.”
Joan S.  -  Sparks